Guidelines for International Adjustment Requests

Based on the previous writings, two translators from The Marketing Analysts Translation Company assembled the following guidelines for adjustment requests.

  1. Begin with a statement to which both parties agree
  2. Use a courteous, tactful and reasonable tone
  3. Point out specific benefits to the company for granting your requests
  4. Use the indirect format
  5. Explain fully the basis for your claim
  6. Present full evidence to substantiate your claim
  7. Stick to the facts; do not accuse anyone
  8. Request a specific adjustment
  9. Confidently request action
  10. End courtesy—and, if appropriate, reemphasize benefits

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