All requests are essential to the client or potential client requesting information, whether or not the person works for the company or is an outsider. As one German translator in Seattle suggests, “The client’s view regarding your business and its products, your division, and your co-workers are based on how quickly, professionally, and extensively their inquiry is treated.” As an international business person with customer contact, you must be sensitive to the wording and terminology used in your messages.
Of course, responding to an inquiry isn’t as simple as it seems. At times, the details will not be readily available, and choices regarding a proper course of action sometimes need to be made at a higher level. A German translator in San Jose with The Marketing Analysts Translation company indicates that since a message written on letterhead or contained in an e-mail message is legally binding, you need to craft your message properly.
Thankfully, most inquiries are the same or very similar. As an illustration, a staffing and training manager receives many questions pertaining to open positions. Businesses typically create canned replies to deal with popular requests such as these. Despite the fact that canned replies tend to be criticized for coming across as frigid and impersonal, a lot of time and consideration is frequently involved in writing them, and mail merge capabilities allow a certain degree of personalization. One Spanish translator in Denver has suggested that an automated response that is well planned might just come across as being more personal and genuine compared to a rapidly typed, individual response.
Whenever a possible purchase is concerned
Potential clients frequently ask for an annual report, website address, catalog, swatch of material, or some other form of sample to assist them in making a decision about a product seen in advertising. A courteous and useful reply might influence someone to make a purchase. If the client hasn’t asked for any product details and isn’t seeking a response, you could employ some marketing and sales strategies. However, in sales literature that the client has specifically requested, you may use the direct plan.
When replying to inquiries regarding a potential sale, you have three primary objectives: (1) to reply to the request and answer every question, (2) to motivate the client to make a future purchase, and (3) to create a good impression of you and your firm in the mind of the prospective client.