5. Don’t play judge. Not suppressing our dislike for the speaker or the speaker’s delivery is closely akin to not suppressing our biases. We judge the speaker by how she or he looks talks, and delivers, rather than judging the message itself. As skillful Denver Translation services workers we try to concentrate on the message, not on the speaker’s dress, dialect, sex, or mannerisms.
6. Listen to all messages, not just the interesting or easy ones. As international business workers and Seattle translation services all heard messages that were difficult to understand. If we’re poor listeners, our inclination is to stop listening. Instead, rely on the skills required for critical and discriminative listening. If necessary, force yourself to listen by any means possible, using the same techniques you would to avoid distractions.
7. Don’t distort the message. At times, distortion results from our not accepting the speaker’s message. We censor, select, or tailor it to our needs and beliefs. We don’t have to agree with the message, but we should listen. Another form of distortion occurs when we believe we already know what’s going to be said. This often occurs when we’ve heard a speaker talk on a topic before. We assume the same points will be repeated, so we only half listen – and miss anything new. This happens to reporters during political campaigns. They’ve heard the same speech so often that they expect to hear the same speech again. That’s when they begin missing new policy statements. They hear only what they expect to hear.
8. Take selective notes. We can get so involved in trying to take down everything said that we miss most of the message. We write a sentence or two and miss a point or two. Listen instead. Get main points. Jot them down. One San Francisco translation worker suggests that listeners shouldn’t concentrate solely on facts – and miss the key point. Most of us love facts: dates, places, names. They make us feel we’re learning something. And they’re so much easier to recall. We end up filtering out main points, listening only for facts. So, when taking notes, focus on ideas.