Companies write and receive requests and inquiries daily concerning products, services, personnel, and operations. Responses to these routine inquiries and requests are excellent opportunities for firms to promote sales and goodwill. Such letters should be answered promptly and graciously, as an inept response can generate more negative feelings than no response at all.
ROUTINE INQUIRIES AND REQUESTS
When inquiring about a firm’s products or services, Chicago German translation workers instruct their clients to be clear, specific, and brief. Vague, general questions will elicit vague, general answers. If you have a number of questions, list them rather than embedding them in paragraphs. Lists can help your readers organize their answers, thereby increasing your chances of getting all the information you want.
Responding to Inquiries
To promote goodwill and sales, your response to letters about products and services should be prompt and cordial. Often, Denver Translation workers find that companies successfully use form letters to answer general inquiries. In some cases a form letter, or, for that matter, a personal letter that doesn’t answer all the prospective customer’s questions, does little to retain goodwill. If customers can’t get specific answers, they will turn elsewhere for both the answers and the product.
Most inquiries concern products and services. Companies also receive a variety of requests or inquiries from students working on course projects, researchers and educators studying business practices, organizations seeking information, and people seeking answers to particular problems.
Insightful companies answer all reasonable inquiries promptly, since at the least, they know they are enhancing their images and promoting goodwill – while helping someone.