Translators Identify And Discuss Non-verbal Communication In The Global Workplace

In the process of communication, people either intentionally and unintentionally send and receive nonverbal signals. As suggested by Washington D.C. translation services workers, this nonverbal communication can strengthen a verbal message (when they are in tune with what is spoken or written), weaken a verbal message (when they are in conflict with it), or substitute verbal communication entirely. For example, you might tell a customer that you will deliver the contracted goods in time, but at the same time you’re forced smile and your nervous behavior will transmit an entirely different message. In fact, nonverbal communication often gives essential information to listeners than the words spoken, especially when they trying to determine their attitude towards an issue or to judge the reliability and the competence of the speaker.

By paying attention to nonverbal cues in the workplace, translators will become better speakers and better listeners thus enhancing the ability to communicate successfully. However, since nonverbal signals you are sending can be both to your advantage and to undermine your verbal message, it is essential to be sure that you are sending the right signals. The professionals from a Houston Translation Services company claim that the following signals generally contribute to building credibility and aptitude for leadership: eye contact, gestures, posture and voice.

Facial expressions, especially eye contact unintentionally reveal the attitude and the true feelings of the speaker. The above mentioned certified translation professionals advise us to maintain direct eye contact, avoiding excessive blinking and not to look down before responding to a question or to look away for a long period of time.

A stiff and immobile body, tense and raised shoulders as well as fidgeting, walking briskly, throat-clearing, tapping one’s fingers or smiling out of context show that you are nervous or uncertain.  As far as vocal characteristics are concerned, the advice of the translation workers is to keep to a conversational style and to avoid sounding flat or tense, speaking too fast or monotonously.

By Sudarsana Sinha

ACHIEVING SUCCESS IN TODAY’S COMPETITIVE ENVIRONMENT

As a translation services professional, communication skills will be essential to your success. In fact, if one of your priorities is to stand out from your competitors, improving your communication skills may turn out to be one of the most important steps you can take. As, Jamie Sutherland, a HR manager who is also working as a certified translator says, hiring managers often complain about the poor communication skills of the potential employees they interview – especially of recent college graduates who have no experience in a professional business environment. Considering you have learned at college how to write, listen and speak well, if you are also able to communicate effectively depending on the specific business situation, you’ll have a major advantage and you will be a step ahead of your competitors throughout your professional translator career.

Communication is the process of conveying information through an exchange of messages between a sender, an encoder, and a receiver – a decoder. This can be done by speech, visuals, writing, signals or behavior.  Effective communication occurs, when the receiver has completely understood the message of the sender, i.e. when he or she gets the exact information or idea that the sender has intended to convey. Effective communication benefits both the sender and the receiver and helps businesses in many ways. Some of these benefits are:

  • Better decision making based on more complete and reliable information;
  • Better time management – the faster problem solving takes up less time that can be used for creating solutions;
  • Identifying potential problems at an earlier stage;
  • Stronger professional images and closer business relationships;
  • Higher employee engagement and lower employee turnover;
  • Better financial results, and other.

As translators with The Marketing Analysts Translation Service in Houston explain, effective communication reinforces the connection between a business and all of its stakeholders, those people, groups or organizations that are affected or can be affected by the actions of the business as a whole: customers, employees, shareholders, suppliers, creditors, investors, the community, and the government. On the other hand, bad communication breaks down trust, and the consequences can range from waste of time and efforts to failure. So, speaking of communication we always have to bear in mind, that it is a powerful “weapon” that can help you succeed at every stage of your career.